FAQs

Zebco Brands products are warranted for a period of one (1) year from date of original retail purchase against defects in workmanship and/or materials. Please refer to the Warranty page for all details.

We encourage you to register your product with us. Registering your product will help us to serve you better if you need service or parts, or other information regarding your product. Just fill out our online product registration form.

Due to the numerous styles and applications, Zebco does not carry replacement parts for rods or repair rods. Zebco Brands rods under warranty will be replaced with respect to the terms and conditions of the specific rods offered warranty.

This website is representative of Zebco Brands products. Should you need a traditional catalog, please email Customer Support and we will be happy to mail you one. Please be sure to include your name and complete mailing address.

You can also view our interactive product guide online.

Shipping Policy

Shipping charges are NOT refunded unless the item was shipped to you in error.

 

Delivery Options

Standard orders ship via ground service and generally arrive in 7-10 business days. For even faster delivery, we offer next day or second day express delivery for an additional charge. Express packages will ship anywhere in the continental United States. See our Shipping Policy for more details.

 

Warranty Orders

Warranty orders are shipped at no charge to the customer.

Visit the Support by Model page and search by your product’s model number. If there is support information available for that model, it will be made available here, including a schematic and a list of parts available for purchase.

If you are unable to find the part you need online, please contact Customer Support.

Replacement parts are sold in the Parts section of the Shop.

If you are unsure of the part you need, begin by visiting the Support by Model page and search for your product by the model number. If there is a schematic available, you will find it here.

If you are unable to find the part you need online, please contact Customer Support.

For details on warranties, please refer to the Warranty page.

If you need to have your reel serviced or repaired, visit the Service Center page to find an authorized service center near you. You will also need to fill out the product return form and send it along with your product.

If you have additional questions, please contact Customer Support via email or by calling 800.588.9030.

From time to time Zebco Brands will run a rebate or promotion on specific rods and reels. The terms of the rebate or promotion can be found on the rebate or promotion coupon. As stated on the coupon’s copy, all required items must be submitted and all information must be completed for rebate or promotion to be honored. Please allow up to 8 weeks for fulfillment.

If you have not received the fulfillment within the 8-week period, you can contact our fulfillment center via email, or by calling 800.782.6116.

Zebco Brands appreciates the fact that you have considered us for the submission of an idea. However, to avoid potential misunderstandings or disputes it is Zebco Brands’ policy NOT to accept any unsolicited ideas, innovations, product enhancements, new promotions, new advertising or marketing campaigns, products, technologies, processes, materials, or ideas for new product names. Zebco Brands will however accept ideas for consideration for which a valid patent has been issued and for which the owner of the patent is submitting the idea. To submit an idea, visit the Submit an Idea page.

Please know that, despite our request that you only submit ideas for which a valid patent has been issued, any unsolicited letter or package that is sent to Zebco Brands that is identifiable as an unpatented idea will be discarded unopened. All others will be discarded as well immediately upon identification as an unsolicited idea. All emails will be immediately deleted. Zebco Brands can make no assurances that your ideas and materials will be treated as confidential or proprietary. If you submit an idea for which you have a valid patent, please write the patent number on the outside of the package. Patent pending ideas will not be considered.

Zebco Brands does appreciate feedback on existing products and campaigns. Those comments can be addressed by Customer Support via email or by calling 800.588.9030.

The information below is from the California Office of Environmental Health Hazard Assessment, Revised 2/03.

In 1986, California voters approved an initiative to address their growing concerns about exposure to toxic chemicals. That initiative became the Safe Drinking Water and Toxic Enforcement Act of 1986, better known by its original name of Proposition 65. Proposition 65 requires the State to publish a list of chemicals known to cause cancer or birth defects or other reproductive harm. This list, which must be updated at least once a year, has grown to include approximately 750 chemicals since it was first published in 1987.

Proposition 65 requires businesses to notify Californians about significant amounts of chemicals in the products they purchase, in their homes or workplaces, or that are released into the environment. By providing this information, Proposition 65 enables Californians to make informed decisions about protecting themselves from exposure to these chemicals. Proposition 65 also prohibits California businesses from knowingly discharging significant amounts of listed chemicals into sources of drinking water.

The Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program. OEHHA, which is part of the California Environmental Protection Agency (Cal/EPA), also evaluates all currently available scientific information on substances considered for placement on the Proposition 65 list.

What types of chemicals are on the Proposition 65 list?

The list contains a wide range of naturally occurring and synthetic chemicals that are known to cause cancer or birth defects or other reproductive harm. These chemicals include additives or ingredients in pesticides, common household products, food, drugs, dyes, or solvents. Listed chemicals may also be used in manufacturing and construction, or they may be byproducts of chemical processes, such as motor vehicle exhaust.

How is a chemical added to the list?

There are three principal ways for a chemical to be added to the Proposition 65 list. A chemical can be listed if either of two independent committees of scientists and health professionals finds that the chemical has been clearly shown to cause cancer or birth defects or other reproductive harm. These two committees-the Carcinogen Identification Committee (CIC) and the Developmental and Reproductive Toxicant (DART) Identification Committee-are part of OEHHA’s Science Advisory Board. The committee members are appointed by the Governor and are designated as the “State’s Qualified Experts” for evaluating chemicals under Proposition 65. When determining whether a chemical should be placed on the list, the committees base their decisions on the most current scientific information available. OEHHA staff scientists compile all relevant scientific evidence on various chemicals for the committees to review. The committees also consider comments from the public before making their decisions.

A second way for a chemical to be listed is if an organization designated as an “authoritative body” by the CIC or DART Identification Committee has identified it as causing cancer or birth defects or other reproductive harm. The following organizations have been designated as authoritative bodies: the U.S. Environmental Protection Agency, U.S. Food and Drug Administration (U.S. FDA), National Institute for Occupational Safety and Health, National Toxicology Program, and International Agency for Research on Cancer.

A third way for a chemical to be listed is if an agency of the state or federal government requires that it be labeled or identified as causing cancer or birth defects or other reproductive harm. Most chemicals listed in this manner are prescription drugs that are required by the U.S. FDA to contain warnings relating to cancer or birth defects or other reproductive harm.

In addition to these three listing procedures, Proposition 65 also requires the listing of chemicals meeting certain scientific criteria and identified in the California Labor Code as causing cancer or birth defects or other reproductive harm. This method was used to establish the initial chemical list following voter approval of Proposition 65 in 1986.

What requirements does Proposition 65 place on companies doing business in California?

Businesses are required to provide a “clear and reasonable” warning before knowingly and intentionally exposing anyone to a listed chemical. This warning can be given by a variety of means, such as by labeling a consumer product, posting signs at the workplace, distributing notices at a rental housing complex, or publishing notices in a newspaper. Once a chemical is listed, businesses have 12 months to comply with warning requirements.

Proposition 65 also prohibits companies that do business within California from knowingly discharging listed chemicals into sources of drinking water. Once a chemical is listed, businesses have 20 months to comply with the discharge prohibition.

Businesses with less than 10 employees and government agencies are exempt from Proposition 65's warning requirements and prohibition on discharges into drinking water sources. Businesses are also exempt from the warning requirement and discharge prohibition if the exposures they cause are so low as to create no significant risk of cancer or birth defects or other reproductive harm. Health risks are explained in more detail below.

What does a warning mean?

If a warning is placed on a product label or posted or distributed at the workplace, a business, or in rental housing, the business issuing the warning is aware or believes that one or more listed chemicals is present. By law, a warning must be given for listed chemicals unless exposure is low enough to pose no significant risk of cancer or is significantly below levels observed to cause birth defects or other reproductive harm.

For a chemical that causes cancer, the "no significant risk level" is defined as the level of exposure that would result in not more than one excess case of cancer in 100,000 individuals exposed to the chemical over a 70-year lifetime. In other words, a person exposed to the chemical at the "no significant risk level" for 70 years would not have more than a "one in 100,000" chance of developing cancer as a result of that exposure.

For chemicals that are listed as causing birth defects or reproductive harm, the "no observable effect level" is determined by identifying the level of exposure that has been shown to not pose any harm to humans or laboratory animals. Proposition 65 then requires this "no observable effect level" to be divided by 1,000 in order to provide an ample margin of safety.